Call Flow Manager for Skype For Business Server

Another Tool that I’m sure other too have been waiting for but not delivered from Microsoft

Andrew Morpeth’s blog about this upcoming tool that gives the Powershell + non-Intuitive LCP a bye bye…

I wish he is able to come up with the Routing Group Designer and IVR Designer for Skype for Business successfully…

In its current screen shots shown in his blog the RGS part is definitely greatly simplified than the native options…IVR Does have to catch up with the capabilities provided by Avaya/Cisco and Genesys…For now the Lync/S4B community needs such tools to move Lync into the Contact Center Space that currently is filled with expensive solutions which have more unused features than needed


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